Complaints & Dispute Resolution

Online Complaints Book

 

In compliance with Portuguese law (Decree-Law no. 74/2017), consumers have the right to submit complaints through the electronic Complaints Book.

As there is no direct link to our store, you can access the Online Complaints Book and search for our company to submit your complaint.

Click here to access the Complaints Book: https://www.livroreclamacoes.pt/inicio

To find our company, please search for Mare Antiga Unipessoal, Lda or use our fiscal number 5622846785.

 

Alternative Dispute Resolution

 

In the event of a dispute, the consumer can use the Alternative Dispute Resolution (ADR) platform. These are entities that are legally authorized to carry out mediation, conciliation, and arbitration of consumer disputes in Portugal.

You can find more information or use these platforms by following the links below: