Complaints & Dispute Resolution

Online Complaints Book In compliance with Portuguese law (Decree-Law no. 74/2017), consumers have the right to submit complaints through the electronic Complaints Book. To submit a complaint, access the platform below and search for our company using our fiscal details:

• Platform: www.livroreclamacoes.pt

• Company Name: Mare Antiga Unipessoal, Lda

• VAT (NIF): 518775364

Alternative Dispute Resolution (ADR) In the event of a consumer dispute, you may also use an Alternative Dispute Resolution entity. These are legally authorized bodies that provide mediation, conciliation, and arbitration for consumer disputes in Portugal.

For more information, please visit:

• European Consumer Centre: https://cec.consumidor.pt

• European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr